Your information, handled with care
When you request an experience or contact support, we use the details you provide to respond and coordinate next steps. This page explains the basics in plain language.
- We use your details to respond and confirm requests
- We keep access limited to necessary teams
- You can request updates or contact us with questions
What we collect
This may include your name, email, phone number, preferred date, group size, and the message you write so we can understand your needs.
If you contact support, we may collect similar contact and message details to answer your question and improve clarity for your request.
How we use your information
We use your details to reply with availability, timing guidance, and booking next steps.
We use request information to coordinate with relevant service providers and keep your plan consistent.
We may use aggregated feedback from messages to refine instructions and reduce avoidable confusion.
Your choices
If you choose to agree to receive email updates, we’ll use it to communicate about your request and related notifications.
If you have privacy questions or want to update your information, contact support and we’ll help.
We take reasonable steps to help protect your information from unauthorized access. No system is perfect, but we treat travel request data as sensitive.